NBAThunderShop.com
Customer Help Desk |
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Returns and Exchanges |
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Exchanging or Returning
a Damaged Item |
The
packing slip in your package will contain detailed instructions for
exchanging an item. Here are the basic steps:
-
Please refer to your packing slip for return information.
- Pack
the item securely in the original package, if possible.
- Enclose
a copy of the original packing list with the item. Be sure to
keep a copy of the packing list for your records. If you cannot
send your packing list, please include your order number, billing
name, and address with the item.
- All
products must be returned in good condition, in original packaging
(whenever possible), and with all tags, paperwork, parts and accessories
to ensure full credit.
- All
return shipping charges must be prepaid. We cannot accept C.O.D.
deliveries.
- For
your protection, we recommend that you use UPS or Insured Parcel
Post for your return. Unless your packing slip directs you to
ship an item to a different address (and if so, follow such directions),
ship the return package to:
NBAThunderShop.com
Returns Department
211 N Robinson
Suite 150
Oklahoma City OK 73102
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Keep the Return Tracking Number from the package you are returning
to ensure that the package is returned to the warehouse.
- You
can expect a refund in the same form of payment originally used
for purchase within 30 days of our receiving your returned product.
You will be refunded the shipping cost if the return is a result
of a manufacturer error or a shipping error on our part.
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