help-desk Customer Help Desk is committed to provide you Fast, Easy, and Reliable Service. On this page you will find answers to most of your questions involving the shopping, checkout and shipping processes. Select from a category below to receive further information on any particular subject. If your question is not listed below, please feel free to contact us toll free 24/7/365 at 1-855-895-0869 or from outside the U.S. 416-620-2194 or email us 24 hours/day at


Shipping Information

Your Order

Item Availability
Shipping Methods
Shipping Costs
Shipping for Customized Products
Oversized Items
Shipping Rules and Restrictions
Tracking Your Order
Find Your Order Status
How Is Order Status Different From Tracking?
Undeliverable Packages
Emails About Your Order
Order Status


International Customers

Payment Options
Sales Tax
Discounts and Gift Certificate Codes
International Shipping Method and Security


Returns and Exchanges

Online Store Information

Worry Free Shopping
Exchanging an Item
Holiday Return Policy
Damaged or Defective Items
Contact Us
Bulk Sales

Security, Privacy, Terms of Use

Secure Shopping Guarantee
Privacy Policy
Terms & Conditions